Samsung Software Source
Secure Remote Server
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Refund Policy

GSMEDGE SERVER

Digital Goods

All digital goods and services provided by GSMEDGE SERVER are virtual and electronically delivered products.

The value reflected in a customer account does not represent real-world currency and cannot be converted, exchanged, or withdrawn as cash.

Digital goods are strictly non-transferable and may not be sold, shared, assigned, or transferred to any third party, whether within or outside the GSMEDGE SERVER platform, unless explicitly authorized in writing by GSMEDGE SERVER.

Refund & Exchange Policy

Unless otherwise clearly stated, all digital goods and remote services purchased through GSMEDGE SERVER are:

  • Non-refundable
  • Non-transferable
  • Non-exchangeable

Due to the nature of remote unlocking services and automated digital processing systems, once an order has been submitted and processed, it cannot be reversed.

Exceptional Cases

GSMEDGE SERVER reserves the sole and absolute right to review refund or exchange requests under exceptional circumstances, including but not limited to:

  • A service proven to be technically faulty
  • A confirmed internal system processing error
  • A verified damaged or invalid digital delivery

All refund decisions remain at the sole discretion of GSMEDGE SERVER.

Time Limitation

Customers must submit any refund or dispute request within 6 months from the original purchase date.

Failure to submit a claim within this period will automatically result in forfeiture of any refund or exchange rights.

Disclaimer

GSMEDGE SERVER is not responsible for:

  • Incorrect IMEI or device details submitted by the customer
  • Orders placed without verifying device eligibility
  • Delays caused by third-party supplier systems
  • Errors resulting from incorrect information provided by the client

Customers are solely responsible for verifying all order details before submission.

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